FAQ

All our pieces are crafted from sterling silver (925) or 18k gold vermeil over sterling silver. We use ethically sourced, conflict-free gemstones and recycled precious metals whenever possible. Each product page lists the exact materials used.

Visit our detailed Size Guide for ring, necklace, and bracelet sizing charts. You can measure your finger at home with a piece of string — wrap it around the base of your finger, mark where it overlaps, and measure against a ruler. Match your circumference to the chart on our Size Guide page.

Orders can be canceled or modified within 2 hours of placing them. After that, the order may have already entered processing. Email us immediately at support@cngreentk.com with your order number and the change you'd like to make.

Yes! Every Luna & Stone order comes in our signature gift box with a ribbon, ready for gifting at no extra charge. You can add a personalized gift message at checkout — we'll include a handwritten note.

Standard shipping (US) takes 5–7 business days. Express is 2–3 business days, and Overnight arrives the next business day if ordered by 12pm EST. International shipping typically takes 7–14 business days. See our Shipping & Returns page for full details.

We offer 30-day hassle-free returns on unworn items in original packaging. Earrings, custom pieces, and items marked "Final Sale" cannot be returned. US returns include a prepaid label. Refunds are processed within 5–7 business days after we receive the return.

Yes. All Luna & Stone pieces come with a 1-year craftsmanship warranty covering manufacturing defects. This does not cover normal wear and tear, accidental damage, or improper care. Contact us with photos and your order number for warranty service.

Yes, we ship to most countries worldwide. International shipping rates are calculated at checkout. Please note that customs duties, taxes, and import fees are the responsibility of the recipient.

We offer limited customization including chain length adjustments, metal choice (silver vs. gold vermeil), and simple engravings on select pieces. Custom orders are final sale. Contact us to discuss your ideas.

Visit our Care Instructions page for detailed care guides by material. In short: keep your jewelry dry, store it properly, and put it on after applying perfume and lotion. Sterling silver benefits from regular wear to prevent tarnish.

Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package on the carrier's website. If you created an account at checkout, you can also view your order status there. If you haven't received tracking after 3 business days, please contact us.

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